PRINCIPLES AND STEPS TO SOLVING CONFLICTS
Principle #1 - This conflict I am in is natural, and can even be a source of improved relations and a good solution.
Principle #2 - The other person is a human being with hopes and dreams too. I am going to respect this person. And attack the problem.
Step #1 - Raise the issue clearly and with respect
Step #2 - Explore issues to discover underlying interests
Step #3 - Invent options for mutual gain
Step #4 - Develop agreements based on objective standards
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